| Audio 1: "I am sorry, our call centre is closed now." – Or: We sell Directory Enquiries 24/7, but we'll inform about pricing etc only during working hours. Like a pub taking down the drinks price list after six o'clock and on weekends... |
| ComReg 2004, Direction 1 When advertising or promoting its service a Directory Enquiry service provider shall indicate the applicable charges, or alternatively, indicate where such information may be obtained. The cost to a user of obtaining such information should not exceed the cost of a local telephone call. The Directory Enquiry service provider should also publicise their separate customer service number in printed material." (From "Access to Tariff Information on Directory Enquiry Services" ComReg, August 2004) Close Window |